Did you know that you can benefit potential patients and your health professional simultaneously simply by creating a quick, honest review online?
Given that an increasing number of people depend on online reviews in identifying a healthcare practitioner, simply sharing your experiences can push someone to finally seek the help they need. And, you can facilitate your hearing care provider to attend to any concerns that could strengthen the practice—in turn assuring a positive experience for future patients.
Are you ready to make a difference? Below are four additional reasons you should review your hearing care professional on the web.
1. It’s easy to write a review online
Many hearing care providers have a website with a web page dedicated to reviews, and this is the preferred place to begin. Simply navigate to the website, find the review page, and publish a short review right on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally seek the help they need
As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in web-based reviews as much as personal suggestions.
That means 8 out of 10 individuals will consider your review as seriously as a personalized referral. If you had an enjoyable experience, posting a positive online review is by far the best way to get the message out, encouraging other people to get the same high quality of care.
3. You can help provide a fair picture of the practice
Research indicates that people are drastically more likely to write reviews after a bad experience than after a positive one. This renders a negativity bias that can present the practice in a bad light.
No one is perfect—and no practice is either. Regardless of whether the negative reviews are warranted or not, they will likely get posted. And if the positive experiences go unpublished, this will create a distorted picture. If you think that the practice is deserving of a good reputation, you can help them out by publishing a positive review.
4. You can help your hearing care provider re-design the patient experience
We promote truthful, respectful reviews, without regard to whether those reviews are positive or negative. However, we also feel that making an attempt to resolve issues privately is the ideal place to start.
If you’ve had an unfavorable experience, it’s almost always best to first contact the practice privately. More often than not, the issues can be resolved whereby both parties are satisfied. Although, if the issues were not remedied to your satisfaction, you may believe that your negative experience must be shared.
In this case, in the name of honesty, you may want to post respectful recommendations that can help the provider enhance the patient experience. This ultimately helps the practice and brings about a better experience for prospective patients.